MEET TEAM IMPACT
Dr. Sandra Hill-Glover
Dr. Sandra brings her passion, talents, and deep commitment to equity to supporting organizations as they build capacity and uplift communities that have been historically marginalized and underserved. Her work centers on organizational growth and development, with expertise in assessment, asset mapping, change management, board and staff development, and strategic planning. A trained social worker, Dr. Sandra has designed and led innovative, sustainable programs serving diverse communities, including Black and Latinx transitional age youth, families and children experiencing homelessness, and new mothers and their babies navigating critical health and wellness needs.
In 2020, at the onset of the global pandemic, Dr. Sandra founded ImpactHill as an extension of her commitment to human-centered services and systems-level change. ImpactHill was created to hold space for authentic connection and work that leads to lasting, community-rooted impact. ImpactHill partners with nonprofit, governmental, higher education, and community-based organizations to strengthen service delivery and advance just and inclusive practices.
With over two decades of experience working alongside organizations and leaders, Dr. Sandra focuses on co-creating environments where people feel seen, heard, and supported. Whether co-developing strategy with C-suite leaders, supporting public institutions in deepening equity commitments, facilitating professional development for grassroots service providers, or guiding nonprofit teams through periods of transition, she leads with clarity and deep respect for the wisdom within every community. Grounded in the belief that purposeful change begins with active listening, Dr. Sandra and ImpactHill bring intellectual curiosity, a steady presence, and a collaborative spirit to relational coaching, training, and strategic partnerships.
FOUNDER AND PRINCIPAL
Derrick Glover
Derrick Glover is an experienced technology and operations professional currently serving as Business Systems Manager at Impact Hill, where he supports organizational effectiveness by strengthening systems and cross-functional workflows that advance mission-driven work. With a strong background in project management, enterprise systems, and IT operations, Derrick brings a practical, solutions-oriented approach to optimizing business infrastructure at ImpactHill.
Prior to joining ImpactHill, Derrick served as a Project Manager and IT Specialist at Philips Oral Healthcare, where he led end-to-end operations for a globally utilized software application. In this role, he managed cross-functional teams responsible for development, support, and maintenance; established IT training programs; and spearheaded incident management and system change initiatives to enhance performance and integrity. His leadership contributed to significant operational improvements, including the standardization of international invoicing, billing, and reporting, in addition to streamlining user onboarding and offboarding processes.
Derrick holds a Bachelor’s Degree in Computer Science from California State University, Northridge, and is a Project Management Professional (PMP) and Scrum Master Certified (SMC). He has also completed certifications in Generative AI and Artificial Intelligence, reflecting his commitment to continuous learning and emerging technologies. At Impact Hill, Derrick applies his deep technical expertise, project leadership, and systems thinking to build scalable, reliable infrastructure that supports teams, clients, and community-centered impact.
BUSINESS SYSTEMS MANAGER
Julie Ball
Julie Ball is a Project Associate at ImpactHill, where she provides operational and administrative coordination support to advance organizational initiatives and community-focused programming. In her role, she contributes to the successful implementation of projects that support nonprofit leaders and justice-impacted communities.
Julie earned her Bachelor of Arts in Psychology from California State University, Dominguez Hills. She is passionate about mission-driven work and is committed to fostering meaningful community impact through collaboration, equity, and service.
PROJECT ASSOCIATE
Tiffany Shirley
Tiffany Shirley is a systems strategist and organizational development leader with 15+ years of experience advancing outcomes for children, youth, families, and communities. She has held senior leadership roles with major nonprofit organizations across California and North Carolina, leading multimillion-dollar programs in homelessness, foster youth services, workforce development, education, and family support. Specializing in strategic planning, organizational development, change management, leadership coaching, and systems improvement, she helps mission-driven organizations align vision, people, and operations for sustainable impact. Tiffany earned her Bachelor of Science in Communication with an emphasis in Public Relations and Journalism from East Carolina University and her Master’s from the University of Southern California's Rossier School of Education.
STRATEGY CONSULTANT
Dr. Ramona Mechan
Dr. Ramona Merchan, DSW, LCSW, is a social worker, systems leader, and nonprofit capacity-builder dedicated to advancing equity, healing, and opportunity for impacted populations and communities. Through her work, she supports emerging and community-based organizations to strengthen infrastructure, leadership, and program design so they can effectively serve historically marginalized communities. Dr. Merchan brings extensive experience across public systems, nonprofit leadership, and trauma-informed practice, helping organizations translate vision into sustainable impact. She is also the Executive Director of the Trauma Informed Learning Alliance, where she promotes healing-centered, community-driven approaches that elevate lived expertise and foster long-term systems change.
TRAINING FACILITATOR
Carla M. Palmer
Carla M. Palmer is a nonprofit development leader and consultant with more than 20 years of experience serving foster and justice-impacted youth in Los Angeles County. She began her career in direct services before transitioning into development eight years ago and has served as Director of Development for the past five years, leading fundraising strategy and cross-sector partnerships that strengthen financial resilience.
With a consistent record of exceeding annual fundraising goals, Carla helps organizations build strong cultures of philanthropy, deepen donor trust, and design systems that turn engagement into meaningful impact. Her Experience spans major gifts, corporate engagement, special events, and select foundation and grant partnerships.
TRAINING FACILITATOR
Dezzarae Henderson
Dezzarae Henderson is a seasoned Human Resources executive with over 25 years of experience driving people strategy and business growth. She holds a B.S. in Business Administration from Chapman University, a Master’s in Human and Organizational Development from Azusa Pacific University, and three HR certifications.
Her experience spans Fortune 500 companies including Paychex, McDonald’s Corp., and General Motors, as well as tribal government, nonprofits, and family-owned businesses. She has led HR strategy, talent development, employee engagement, benefits expansion, and union negotiations in complex environments. Since 2007, she has taught management and HR in higher education. In 2017, she founded 4HiRE HR Solutions, LLC, supporting growing businesses. She is an active community leader focused on workforce development and youth empowerment.
TRAINING FACILITATOR
Crystal Gonzalez
Founder of RevComm Consulting, Crystal truly believes that nonprofit work makes the world go round. Working with small to medium sized nonprofits for over 15 years, she has helped organizations increase grant funding revenue, implement and utilize fundraising and client management software, effectively evaluate programs, and improve internal structure and process.
In addition to Crystal’s professional expertise, she possesses a rich educational background including a Bachelor of Arts in Latin American Studies from UC – Santa Barbara and a Master of Business Administration w/ Management specialization from CSU – Dominguez Hills
TRAINING FACILITATOR
Daniel Gonzalez
Daniel is a nonprofit marketing specialist and facilitator who leads trainings on marketing strategy, technology, and nonprofit development. He helps organizations and founders build the skills and systems needed to effectively communicate their mission and grow sustainably.
Before transitioning into the nonprofit sector, Daniel spent 10 years in the mortgage industry, where he developed deep expertise in operations and systems. Combined with over a decade of design experience, he brings a unique ability to connect strategy, technology, and storytelling.
As co-founder of RevComm Consulting, Daniel has firsthand experience in launching and operating a nonprofit through its nonprofit arm, and has helped dozens of organizations navigate the startup process. His work focuses on equipping others with practical, real-world tools to turn vision into impact.
TRAINING FACILITATOR